Mark Hohman on strengthening relationships with customers
Terry McWilliams • April 29, 2023
Goodwill Industries of Kentucky CFO Mark Hohmann contributed his thoughts to a national Business Journal's Leadership Trust series - this one on strategies to build strong relationships with customers. With his permission, we are highlighting what he had to say:
Talk with customers directly
"At a recent visit to one of our Goodwill retail locations, I made my usual rounds, talking with managers and employees in the back and then walking through the front of the store. As I exited from a back room, I was approached by a customer who shared her love for the store and its workers. To connect further, I asked her what the store could improve on, and I gained some good insights."
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Please welcome Family Allergy & Asthma's CFO to our organization of financial executives
